Shipping & Returns
I want your artwork to arrive safely and for you to feel confident when purchasing from Charlotte King Art. Please find information about shipping, returns and damaged orders below.
Shipping within Australia
Shipping is free Australia-wide for original paintings and fine art prints.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Delivery times vary depending on your location and the type of artwork ordered. Please note that fine art prints are made to order, so production time should be allowed in addition to shipping time.
If you require an artwork by a particular date, please get in touch before ordering and I’ll let you know what may be possible.
Original Paintings
Original paintings are carefully packaged to protect them during transit.
As each painting is a unique, one-of-a-kind artwork, packaging and dispatch requirements may vary depending on the size and framing of the piece. Estimated dispatch or delivery information will be provided where applicable on the artwork listing or following your order.
Fine Art Prints
Fine art prints are made to order, so please allow time for your artwork to be professionally produced, framed where applicable, carefully packaged and dispatched.
Production and delivery times may vary depending on the size and framing option selected.
International Shipping
At this stage, online shipping is available within Australia.
If you are located overseas and would like to purchase an artwork, please get in touch before ordering. I’d be happy to investigate shipping options and provide a quote where possible.
Please note that international customers are responsible for any customs duties, import taxes or other charges that may apply in their destination country.
Returns & Change of Mind
I hope you love your artwork, but I understand that sometimes something may not feel quite right once you see it in your space.
Original paintings may be returned for change of mind within 14 days of delivery, provided they are returned in their original, pristine and undamaged condition.
Please contact me at hello@charlottekingart.com.au within 14 days of receiving your artwork before arranging a return. Unless the artwork is faulty or damaged on arrival, return shipping costs are the responsibility of the customer. I recommend using a tracked and insured shipping service, as the artwork remains the customer’s responsibility until it is safely received.
Once the artwork has been received and its condition checked, a refund will be issued to the original payment method.
Fine art prints are made to order specifically for you and therefore cannot be returned or exchanged for change of mind.
This change-of-mind policy is in addition to, and does not affect, any rights you may have under the Australian Consumer Law, including your rights in relation to faulty, damaged or incorrectly supplied goods.
Damaged or Incorrect Orders
Every care is taken to ensure your artwork reaches you safely.
If your order arrives damaged, faulty or incorrect, please contact me as soon as possible after delivery and include:
your order number
a description of the issue
clear photographs of the artwork, packaging and any visible damage
Please keep the original packaging while your claim is being assessed.
Where an item is faulty, damaged or otherwise does not meet the consumer guarantees that apply under Australian Consumer Law, an appropriate remedy will be provided in accordance with your legal rights.
Colours & Appearance
Every effort is made to represent artworks and fine art prints accurately on the website. However, colours can vary slightly between screens and devices, and the appearance of an original artwork may also change subtly depending on lighting.
These natural variations are not considered faults.
Incorrect Shipping Details
Please check your delivery details carefully when placing your order.
If you notice an error in your shipping address, please contact me as soon as possible. If your order has not yet been dispatched, I will do my best to update the details.
Charlotte King Art cannot guarantee that an address can be changed once an order has entered production or been dispatched. Additional shipping costs resulting from an incorrect address may be payable by the customer where permitted by law.
Questions?
If you have any questions about shipping, delivery or returns, please get in touch:
Charlotte King Art
Email: hello@charlottekingart.com.au